DELIVERY INFORMATION

Shipping Information

We understand the urgency of your orders and strive to ensure that our shipments reach you as early as possible. After placing an order, you will receive a confirmation call/SMS from our Customer Service Representative. Once your order is confirmed, it will be our priority to swiftly dispatch your order. Most items are sourced from our warehouse and dispatched within 24 hours. However, items that are sourced from external locations are subject to availability with the supplier. Please Note that we do not process orders without this confirmation call.

Rs 250 Delivery up to 1 kg on all orders across Pakistan.

The projected delivery time for all domestic orders is 7-10 business days.

Unexpected delays may occur with the shipment and if you don’t receive your order within the allotted time, kindly track your shipment with the tracking number provided or call our Customer Service desk for speedy resolution.

Returns

Ajmery has a hassle-free and trustworthy returns policy that is FREE of charge for all orders within Pakistan, on all items except. You can contact Ajmery Customer Services at 0317 1027297.

We care about your satisfaction, please read the return policy to avoid any inconvenience. 

Return Policy:

The item will be eligible for return only if the following criteria are met:

• The product is unused.

• Labels and tags are not removed.

• You received the wrong product.

• You received the wrong size.

• You received a damaged product.

• Items on sale are not acceptable for return.

• Change of mind is not acceptable.

• We deliver quality products, if you have any issues with the quality of a product reach out to our team first. You will be asked to send a video proof and our team will analyze and approve the return request first.

Return requests originating from Karachi, Lahore, Islamabad, Hyderabad, and Peshawar are handled via Leopards. Customers who wish to return items are required to do the following:

1. 1. Call Ajmery Customer Service and request a return.
   2. Log in the reason for your returning the item with our staff.
   3. You will be asked to provide video proof of your complaint.
   4. Our team will check the issue and approve it for Refund or Exchange.
   5. Send your parcel back to us.
   6. We will send a replacement item in exchange or refund your amount.

NOTE: Your request for a refund or exchange will not be approved if it does not meet our Return Policy clearly mentioned on this page and on the return form. If a customer returns the parcel without getting approval from our team, he/she will not be eligible for a refund or exchange.

Cancellations

At Ajmery, our most important rule is that you feel comfortable buying the items you want. If you want to cancel an order, the sooner you inform us the better! We dispatch most orders within 24 hours so be sure to let us know about any cancellations at your earliest.

Cancellations depend on whether your order has been shipped or not. Usually, items are shipped within one business day so it is important that you notify us at a much earlier stage. If this is the case, please send an order cancellation request to Ajmery Customer Service at ajmery.pk@gmail.com or call us at 0317 1027297 and we will take care of everything!

If your order has been shipped, we will not be able to cancel it. The best option then is to return the item for a redeemable voucher.