Returns & Exchanges

Returns

Kindly download our return form & Follow

Ajmery has a hassle free and trustworthy returns policy that is FREE of charge for all orders within Paksitan, on all items except Jewellery, Lingerie, Sunglasses, Beauty Products and Watches*. You can contact Ajmery Customer Services at (0306) 2423109 or e-mail us at info@ajmery.pk.

*(Unfortunately due to their delicate nature we are unable to offer our standard return policy on such items)

Return requests originating from Karachi, Lahore, Islamabad, Hyderabad and Peshawar are handled via Blu Ex. Returning a product from these cities involves:

For all remaining areas within Pakistan, customers who wish to return items are required to do the following:

Unfortunately, there is a strict no-returns policy for International Orders at ajmery.pk

  1. Major Cities in Pakistan

    1. Call Ajmery Customer Service and request a return.
    2. Log in the reason for your returning the item with our staff.
    3. Our courier partner is instructed to collect the items from you.
    4. We will send a replacement item in exchange OR
    5. We will issue you a refund coupon once the items reach our warehouse, You can use that coupon to order the same item in a different size or order any other item that you like.
  2. Everywhere Else in Pakistan

    1. Take the item to any courier office near you.
    2. Send us the packet at given address (A-582 Gulshan-e-Hadeed Phase-1 Karachi)
    3. Courier staff will immediately provide you with a tracking code for your item.
    4. Once you have the tracking code, inform Ajmery Customer Services.
    5. We will not keep you waiting! A refund voucher will be directly issued to you once you provide us the tracking code.
  3. International Customers

                       Unfortunately, there is a strict no-returns policy for International Orders at ajmery.pk